Refund policy

This policy applies to purchases from Verve Carry Goods, operated by VERVE CARRY GOODS LLC.

Returns

We accept returns for defective and non-defective products, including change-of-mind returns. Please contact us within 30 calendar days after delivery to request a return.

We accept new and slightly used products. Please return the item with its included components and accessories, and package it securely. Include the original packaging if available.

Damage caused by misuse, alteration or improper care is not treated as a product defect.

How to request a return

Email support@vervecarryco.com with your order number and the item you wish to return. For damaged, defective, incorrect or incomplete orders, include a description of the problem and relevant photographs.

Please contact us before mailing your return. After approval, we will email a free prepaid return label for you to download and print, together with return instructions.

Verve Carry Goods pays shipping costs for all approved returns. Please use the provided label unless we approve another shipping method.

Exchanges

We accept exchanges requested within 30 calendar days after delivery.

Verve Carry Goods pays both the return shipping and the standard shipping of the replacement item.

If the replacement costs more, you pay the difference before it ships. If it costs less, we refund the difference to your original payment method. No price adjustment applies when the items cost the same.

We will confirm replacement availability before arranging the exchange. If the requested item is unavailable, you can choose another available item or return the original item for a refund.

Refunds

We inspect returned items promptly after receipt. For an approved return, the refund will be credited to your original payment method within 10 calendar days after we receive the returned item. This period includes inspection, refund processing and payment-provider posting time.

We do not charge a restocking fee or deduct approved return-shipping costs from your refund.

If your refund has not arrived within this period, contact support@vervecarryco.com.

Cancellations

You can request cancellation before shipment. Once an order has shipped, please follow the return process after delivery. See our Cancellation Policy.

Return address

Approved returns are received at:

VERVE CARRY GOODS LLC
1220 Hampton Hill Ct
Lawrenceville, GA 30044
United States

Please obtain approval and a return label before mailing an item to this address.

Contact

Email: support@vervecarryco.com
Phone: +1 (786) 317-3587
Customer service hours: Monday–Friday, 10:00 AM–6:00 PM Eastern Time