Privacy policy

This Privacy Policy explains how VERVE CARRY GOODS LLC, operating as VERVE CARRY GOODS, collects, uses, discloses and protects personal information when you visit vervecarryco.com, place an order or contact us.

Information We Collect

Depending on how you use our website, we may collect:

  • Name;
  • Billing and shipping addresses;
  • Email address;
  • Telephone number;
  • Order and transaction details;
  • Product selections and shopping-cart activity;
  • Customer-service communications;
  • Device, browser and network information;
  • IP address;
  • Website interaction and advertising attribution data; and
  • Fraud-prevention and security information.

Payment information is processed by Shopify and the applicable payment provider. We do not normally receive or store complete payment-card numbers.

How We Use Information

We may use personal information to:

  • Process and deliver orders;
  • Confirm payments and transactions;
  • Provide order tracking;
  • Handle returns, exchanges and refunds;
  • Respond to customer-service requests;
  • Maintain website security;
  • Detect and prevent fraud;
  • Comply with tax, accounting and legal requirements;
  • Improve website operation and customer experience; and
  • Measure and manage Google advertising campaigns.

We do not currently offer email or SMS marketing subscriptions.

Cookies and Similar Technologies

Our website uses cookies and similar technologies needed for:

  • Shopping-cart and checkout functionality;
  • Website security;
  • Fraud prevention;
  • User preferences;
  • Website performance; and
  • Advertising measurement.

We use Google Ads. Google and its partners may receive device, cookie and website-interaction information for advertising measurement and, where permitted, personalized advertising.

We do not currently use Google Analytics or Meta Pixel. Our technology practices may change, and this policy will be updated if additional services are introduced.

Browser settings may allow you to block or delete cookies. Blocking essential cookies may prevent parts of the website or checkout from working properly.

How We Disclose Information

We may disclose information only as reasonably necessary to:

  • Shopify, which hosts and supports our online store;
  • Payment processors and digital-wallet providers;
  • UPS, USPS, FedEx and other delivery providers;
  • Fraud-prevention and security providers;
  • Google for advertising and measurement services;
  • Professional advisers, insurers and service providers;
  • Government agencies or courts when legally required; and
  • A buyer or successor in connection with a legitimate business transaction.

These providers may process information according to their own privacy terms and contractual obligations.

Sale or Sharing of Personal Information

We do not sell personal information for money.

Certain advertising activities involving cookies or similar technologies may be treated as “sharing,” “targeted advertising” or a “sale” under some U.S. state privacy laws. Where applicable, customers may request to opt out by contacting us.

We also recognize browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and technically supported.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions;
  • Provide customer support;
  • Maintain business and tax records;
  • Resolve disputes;
  • Enforce agreements; and
  • Meet legal and regulatory obligations.

Retention periods may vary depending on the type of information and applicable requirements.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information. No online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion of eligible information;
  • Receive a portable copy of certain information;
  • Opt out of certain targeted advertising or data sharing; and
  • Appeal a decision concerning a privacy request.

To submit a request, email support@vervecarryco.com. We may need to verify your identity before completing the request.

Authorized agents may submit requests where permitted by law, subject to verification of their authority.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The revised effective date will appear at the top of this page.

Contact Information

Brand: VERVE CARRY GOODS
Legal Business: VERVE CARRY GOODS LLC
Address: 1220 Hampton Hill Ct, Lawrenceville, GA 30044, United States
Email: support@vervecarryco.com
Telephone: +1 (786) 317-3587
Customer Service Hours: Monday-Friday, 10:00 AM-6:00 PM Eastern Time
Website: https://vervecarryco.com