Cancellation Policy

How to request cancellation

Before shipment

If your order has not shipped when we process your request, we will cancel it and submit a full refund to your original payment method. We do not charge a cancellation fee.

After shipment

If the order has already shipped, you can request a return after delivery under our Return & Refund Policy.

We provide a free prepaid return label for approved returns and do not charge a restocking fee.

Cancellation refunds

We submit the refund when cancellation is confirmed and email you the confirmation. The payment provider’s posting time applies to cancellation refunds. Contact us if you need assistance checking the refund status.